In this episode of the Eye Give a Damn Podcast, Dr. Allen sits down with licensed optician and industry consultant Jackie O’Keefe Lincoln, who brings 43 years of wisdom and experience to the table. From her unexpected start in the field to speaking on stages and consulting in clinics, Jackie shares insights that will change the way you think about patient care. They dive into: 👓 How to build trust between doctors, staff, and patients 💬 Why communication is key to a great glasses experience 🤝 The power of a meaningful handoff between team members 🌍 How to be culturally aware and truly welcome patients Whether you're an optometrist, optician, or part of a clinic team, this conversation is packed with real-world strategies to “hypothetically hug your patients” — starting with how you greet them and ending with how you make them feel seen, heard, and valued. 📢 Don’t forget to like, comment, and subscribe for more expert insights from leaders in the eye care industry! #Optometry #Optical